Privacy Policy

NOTE: This version of the Privacy Policy was initially published on 24th Day of July 2023.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 which requires publishing the Privacy Policy for the access or usage of https://v2.darashan.com/ , hereinafter referred to as “website” and Darashan App, hereinafter referred to as “app”.

This Privacy Policy covers the use of the website and the app, including providing you the information of our policies regarding the collection, use and disclosure of Personal Information when you use our service/s and we encourage you to read it in its entirety.

https://Darashan.com/, hereinafter referred to as “we”, “our team”, “us” is concerned about the privacy of the users, hereinafter referred to as “you”, “your” or “user” of website and app and have provided this privacy policy to familiarize you with the manner in which we collect, use and disclose your information.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the services offered by us. By using the service, you agree to the collection and use of information in accordance with this policy.

1. What this Privacy Policy Covers?

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

2. Categories of Personal Data

This section details the categories of Personal Data that we collect.

Category of Personal Data	Category of Personal Data	Examples of Personal Data We Collect	Categories of Third Parties With Whom We Share this Personal Data
Profile or Contact Data	Collected for the purpose of creating and managing user accounts and shared with Service Providers and Analytics Partners (each as defined below) to deliver and improve the Services.	Name Email Phone number Date of Birth Gender Relationship Status	Service Providers Analytics Partners Parties You Authorize, Access or Authenticate
Private Sensitive Personal Data	Collected to provide you with the Services and shared with Service Providers to deliver our Services (e.g., database provider); however, this Personal Data is encrypted with industry standard encryption	The text of personal journal entries or reflections Passwords	Service Providers Parties You Authorize, Access or Authenticate
App Analytics	Collected for studying, at the aggregate level (unless necessary for specific customer support or de-bugging), and personalizing or improving the messaging or Services (e.g. which sessions or functionality are most popular) and shared with Service Providers and Analytics Partners to deliver and improve our Services.	Specific session or activities Number & frequency of visitors Engagement with website, App functionality or posts	Service Providers Analytics Partners Parties You Authorize, Access or Authenticate
Payment Data	Our payment processing Service Providers (e.g. Razorpay, PayU, CashFree & PayTm) collect your voluntarily-provided payment card information in order to process your payment.	Payment card type Credit card number Billing address, phone number, and email Purchase history	Service Providers
Device/IP Data	Collected automatically to assist with analytics and services like customer support and shared with Service Providers and Analytics Partners in order to deliver and improve our Services.	IP address Device ID Domain server Device operating system App version	Service Providers Analytics Partners
Cookie Data & Web Analytics	We have cookies on our website/app, that collect and share Personal Data with our Service Providers and Analytics Partners. User cookie preferences can be managed using our Cookie Manager. Targeting Cookies, as defined in this Privacy Policy, are not present once the user enters the App such that Targeting Cookies do not capture any listening activity, journal entry data, or other App Analytics data.	Web page interactions Referring webpage/source through which you accessed the Services Non-identifiable request IDs IP address Statistics associated with the interaction between device or browser and the Services	Service Providers Analytics Partners
Consumer Demographic Data	We collect demographic data share specific content releases or programs, and share with Service Providers and Analytics Partners in order to deliver and improve our Services.	Age/date of birth Gender	Service Providers Analytics Partners
Geolocation Data	We may collect specific location information, but certain Service Providers (e.g., customer support tools) and Analytics Partners infer it based on IP address.	IP-address-based location information GPS-based tracking	Service Providers Analytics Partners
Other Identifying Information that You Voluntarily Choose to Provide	Optional information, like opt-in survey data and feedback, that we collect to better understand our Services and share with Service Providers and Analytics Partners in order to deliver our Services.	Identifying information in optional surveys, emails, or other communications that you send or otherwise provide to us	Service Providers Analytics Partners

Our Commercial or Business Purposes for Collecting Personal Data:

Creating and managing your account or other user profiles.
Processing orders or other transactions; billing.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Personalizing the Services, website content and communications based on your preferences.
Doing fraud protection, security and debugging.
Marketing and selling the Services.
Facilitating sweepstakes/contests or other promotions.
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Darashan.com or the Services.
Sending emails and other communications according to your preferences or that display content that we think will interest you.
Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property or safety of Darahsan.com users, Darasshan.com or another party.
Enforcing agreements.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.

3. Data Security & Retention

We implement a variety of security measures to maintain the safety of your personal information.

We use industry-standard encryption to protect your data, and we further encrypt Private Sensitive Personal Data in a manner designed to ensure only you and those you choose to share it with can view it in unencrypted form.

Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. All information provided by you on the app/website may be retained by us indefinitely, even after you terminate your Account to comply with our legal or business obligations, resolve disputes or collect fees owed, or is otherwise required by applicable law, rule or regulation.

We retain your data for 7 years after the account has logged out. If the user wishes to delete their data from our database/servers, they can send a request to comms@darashan.com for the same.

4. Public Information about activity on website/app

If you choose to provide any personally identifiable information using certain public features of the website/app, then that information is governed by the privacy settings of those particular features and may be publicly available. Individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information.

5. Third Party Links

To provide you our service with increased value, we may include third party links/integration on our website/app. These linked websites/apps have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites/apps. Nonetheless, we seek to protect the integrity of our website/app and welcome any feedback about these linked websites/apps.

6. Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time. We recommend you to visit this page on a regular basis to stay updated on changes we make. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

7. Consent

By using our website/app, you consent to our Privacy Policy

8. Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please contact us at:

Disclaimer

The information contained in this website/app is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the content on the website/app. Any reliance you place on such information is at your own risk. In no event, we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage arising from loss of data or profits arising out of it.